Support
Write to us by email or WhatsApp. We answer on working days.
To help us answer faster, include
- your account’s email or phone number;
- the event and the time, if it is about a payment;
- what happened and what you expected.
Common questions
I forgot my password
In the app, tap Continue with email and then Forgot your password?. We email you a 6-digit code to set a new one.
I did not get the code by email
Check your spam folder and the address. After a minute you can ask for another code on the same screen.
A payment was wrong
For ten minutes you can ask the barman for a refund with the refund code. After that, write to us with the event and the time.
How do I withdraw what is left?
In the fita, tap Withdraw and choose M-Pesa or e-Mola. The fee is shown before you confirm.
How do I delete my account?
In the app, under Profile, Delete account. You can also follow the steps on the Delete account page.